Carpet Cleaners SW12 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners SW12 provides professional cleaning services to residential and commercial clients. By booking a service, you agree to be bound by these Terms and Conditions, which form a binding contract between you and Carpet Cleaners SW12. Please read them carefully before placing a booking.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business requesting and paying for the services.
Company means Carpet Cleaners SW12, the cleaning service provider.
Services means any carpet, rug, upholstery, mattress, curtain, hard floor or related cleaning service provided by the Company, together with any additional services agreed in writing.
Cleaning Operative means any employee, contractor or representative engaged by the Company to deliver the Services.
Premises means the property or location where the Services are to be provided.
Contract means the agreement between the Client and the Company incorporating these Terms and Conditions.
2. Scope of Services
The Company provides professional cleaning services to private households, landlords, letting agents, and commercial customers within its operational service area. The specific Services to be carried out, along with any special instructions, will be confirmed at the time of booking or in a written confirmation issued by the Company.
The Company will exercise reasonable skill and care in providing the Services and will use professional equipment and cleaning solutions appropriate for the type of surface and level of soiling, as reasonably determined by the Cleaning Operative on site.
The Company reserves the right to decline or discontinue a Service where the Premises or items to be cleaned present health and safety risks, are excessively soiled beyond reasonable treatment, or where conditions prevent the Cleaning Operative from carrying out the work in a safe and effective manner.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s accepted communication channels. At the time of booking, the Client must provide accurate information, including the address of the Premises, property type, approximate room or item sizes, parking arrangements, and any known access restrictions.
3.2 The Company may provide an estimated quote based on the information supplied by the Client. This estimate is given in good faith but may be subject to adjustment upon inspection of the Premises or items to be cleaned, if the actual condition, size, or configuration differs materially from that originally described.
3.3 A booking will only be treated as confirmed when the Company has accepted the Client’s request, agreed a date and time for the Service, and, where applicable, received any required deposit or prepayment.
3.4 The Client must ensure that a responsible adult is present at the Premises at the start of the Service, unless alternative key collection or access arrangements have been agreed with the Company in advance.
4. Access, Parking and Utilities
4.1 The Client must provide the Company and its Cleaning Operatives with safe and reasonable access to the Premises at the agreed time. This includes access via any security systems, entry codes, or keys, and clear information about any restrictions that may affect entry.
4.2 The Client is responsible for providing suitable parking arrangements to enable the Cleaning Operatives to unload equipment and materials. Any parking charges, congestion charges, or access fees reasonably incurred in attending the Premises may be added to the Client’s invoice.
4.3 The Client must ensure the availability of essential utilities, including electricity and, where required, hot and cold running water, for the duration of the Service. If on arrival the Cleaning Operatives are unable to carry out the Service due to lack of access, parking, or utilities, the Company may treat this as a late cancellation and apply the relevant charge.
5. Client Responsibilities and Preparation
5.1 The Client is responsible for preparing the Premises in advance of the Service, including removing fragile items, valuables, and any possessions that may obstruct access to the areas to be cleaned.
5.2 Furniture may be moved by Cleaning Operatives only where it is reasonably safe to do so, and at the discretion of the Company. Heavy, delicate, or fixed furniture may not be moved. The Client should move such items in advance if cleaning underneath or behind them is required.
5.3 The Client must inform the Company of any known issues affecting the areas or items to be cleaned, including but not limited to pre-existing damage, loose fittings, weak seams, colour instability, or use of non-standard cleaning products or treatments.
5.4 The Client must keep children and pets away from the work areas for the duration of the Service and until carpets, rugs, or upholstery are sufficiently dry to be safely used.
6. Pricing, Estimates and Payments
6.1 Prices are based on information provided by the Client and on the Company’s prevailing price list. All prices will be communicated clearly before the Service is confirmed. Any changes to the quoted price due to additional work or unforeseen conditions will be discussed with the Client as soon as reasonably possible.
6.2 The Company may require a deposit or full prepayment to secure a booking, particularly for larger jobs, end of tenancy work, or commercial contracts. Any such requirement will be communicated at the time of booking.
6.3 Unless otherwise agreed in writing, payment for Services is due immediately upon completion of the work at the Premises. For business Clients, alternative payment terms may be agreed in advance, but the Company reserves the right to carry out credit checks or request part payment in advance.
6.4 The Company accepts payment by the methods it specifies from time to time. All payments must be made in the currency and to the recipient nominated by the Company.
6.5 In the event of late payment, the Company reserves the right to charge interest on the outstanding amount at a reasonable rate, together with any reasonable costs of recovery.
7. Cancellations, Rescheduling and No-Show
7.1 The Client may cancel or reschedule a booking by providing notice to the Company. To avoid charges, the Client must give reasonable notice as specified by the Company at the time of booking. If insufficient notice is provided, the Company may charge a cancellation fee, which may be up to a specified percentage of the estimated Service value.
7.2 If the Cleaning Operatives are unable to gain access to the Premises at the agreed time, or if the Service cannot be carried out for reasons within the Client’s control, the Company may treat the appointment as cancelled on arrival and charge a call-out fee or cancellation charge.
7.3 The Company reserves the right to cancel or reschedule a Service due to circumstances beyond its reasonable control, such as staff illness, vehicle breakdown, extreme weather, or other operational issues. In such cases, the Company will inform the Client as soon as reasonably possible and offer a new appointment time. The Company will not be liable for any consequential loss arising from such cancellation.
8. Quality of Service and Limitations
8.1 The Company aims to achieve high cleaning standards using professional methods and products. However, the Client acknowledges that certain stains, odours, or wear-related issues may be permanent and cannot be fully removed or remedied, even with specialist cleaning techniques.
8.2 Drying times for carpets, rugs and upholstery vary depending on fabric type, humidity, ventilation, and the extent of soiling. Any drying times provided by the Company are estimates only, and the Company is not responsible for delays in drying caused by conditions at the Premises.
8.3 The Company does not guarantee the prevention or elimination of all allergens, bacteria, or pests. The Services are not a substitute for professional pest control or medical treatment.
8.4 If the Client is dissatisfied with any aspect of the Service, the Client must notify the Company within a reasonable time after completion, giving details and where possible supporting evidence. The Company will investigate and, if a fault is found, may arrange a re-clean of the affected area or provide another appropriate remedy at its discretion.
9. Damage, Liability and Insurance
9.1 The Company will exercise reasonable care when providing the Services. If damage is caused directly by the negligence of the Company or its Cleaning Operatives, the Company will, at its option, repair the damage, arrange a replacement, or offer fair compensation in line with the item’s age and condition.
9.2 The Company’s liability is limited to the value of the individual item or area directly affected, and the Company will not be responsible for any indirect or consequential loss, including loss of profit, loss of use, or loss of enjoyment.
9.3 The Company holds appropriate insurance cover for its operations. Details of cover may be made available to the Client upon reasonable request. The Client must cooperate with the Company and any insurer in relation to any claim, including providing photographs, access for inspection, and relevant documentation.
9.4 The Company will not be liable for:
a. Pre-existing damage, wear, or defects in carpets, rugs, upholstery, or other items, whether visible or hidden.
b. The effect of cleaning on items that are unsuitable for standard cleaning processes, where the Client has not informed the Company of any special requirements.
c. Damage resulting from failure to follow aftercare instructions given by the Company, including advice about drying times and use of cleaned areas.
d. Any damage or loss arising from structural issues, defective fittings, or poor installation unrelated to the Services.
10. Waste Handling and Environmental Compliance
10.1 The Company will handle waste generated during the provision of the Services in accordance with applicable waste management and environmental regulations. This may include the collection and appropriate disposal of used cleaning solutions, packaging, and limited quantities of residual waste arising directly from the cleaning process.
10.2 The Services do not include the removal of large quantities of household rubbish, construction debris, or hazardous materials. If such waste is encountered at the Premises, the Company may decline to handle it and may suspend or modify the Service for health and safety reasons.
10.3 The Client is responsible for ensuring that the Premises are free of hazardous substances that may pose a risk to health, including but not limited to asbestos, chemical residues, or biological waste. The Company reserves the right to cease work immediately if such hazards are discovered, and to charge for any work already undertaken and any additional costs reasonably incurred.
10.4 Where the Company is required to transport and dispose of any waste as part of the Service, this will be carried out in line with relevant waste carrier and disposal regulations. Any associated charges will be communicated to the Client in advance where reasonably practicable.
11. Health, Safety and Conduct
11.1 The Company takes health and safety seriously and expects Clients to do the same. Cleaning Operatives must not be asked to undertake tasks that are unsafe, illegal, or beyond the agreed scope of the Services.
11.2 The Client must not request the use of chemicals, equipment, or methods that are incompatible with the Company’s procedures or that may present an undue risk to people, pets, property, or the environment.
11.3 The Company expects its Cleaning Operatives and Clients to treat each other with courtesy and respect. The Company reserves the right to withdraw Services in the event of abusive, threatening, or inappropriate behaviour by the Client or anyone present at the Premises.
12. Data Protection and Privacy
12.1 The Company may collect and process personal information about the Client for the purpose of managing bookings, delivering the Services, and handling payments and accounts. This may include names, addresses, access information and limited contact details.
12.2 The Company will take reasonable steps to keep personal data secure and will use it only for legitimate business purposes, or as required by law. Personal data will not be shared with third parties except where necessary to deliver the Services, process payments, or comply with legal obligations.
13. Variations to the Terms
13.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that particular Contract, unless the Client agrees in writing to any updated version.
13.2 Any variation to these Terms and Conditions requested by the Client will only be effective if agreed in writing by the Company.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the provision of the Services.
15. Severability
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16. Entire Agreement
16.1 These Terms and Conditions, together with any written confirmation or quotation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior understandings, statements, or agreements, whether oral or written.
By proceeding with a booking and allowing the Company to commence work at the Premises, the Client confirms acceptance of these Terms and Conditions.
